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Apprenticeships combine practical training in a job with study. An apprentice will:
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge, resulting in the achievement of a nationally recognised qualification. The qualification provides knowledge and understanding of customer service for learners who deal, or intend to deal, with customers on a daily basis, and is applicable to a variety of work environments.
This qualification is aimed at individuals who may be new to working within a business and administration role and wish to improve their knowledge and understanding of the topics it covers. It is designed for learners who work in a variety of work environments and sectors.
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